Request Service - World of Hot Tubs

In emergencies, please call 519 341 7727 or email service@worldofhottubs.com

Service Calls

$159/hr + HST
Within 50km of the showroom per visit, plus any additional parts required.

Winterizations

$259 + HST
Within 50km of the showroom.

All calls are performed Tuesdays to Fridays; timeframes cannot be provided nor guaranteed.

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Financing

Service Request

Google Rating
4.7
Based on 89 reviews
World of Hot Tubs
4.7
Shauna Gibson
19:10 14 Dec 25
So happy with my new Bullfrog hot tub from World of Hot Tubs!! The whole experience was seamless and we appreciated the knowledge and expertise of all of the staff!
Brad Boland
16:51 18 Oct 25
Excellent experience. Answered all my questions and solved my issue. Had the parts in Stock. Well priced
Jeremy Brown
11:55 04 Oct 25
I called World of Hot Tubs as I required a hot tub repair to an existing tub in my yard. I spoke with Simon, and he couldn’t have been more helpful. He spent approximately 15 minutes on the phone with me trying to troubleshoot my issue. Simon truly went above and beyond assisting me. In this day and age, where everything is so costly, Simon just came across as a really great guy just trying to help out a tub owner in need. A huge thank you goes out to Simon, and because of my interaction with him, I definitely will be working with World of Hot Tubs moving forward!
Chris Cathcart
15:55 05 Sep 25
Excellent service very knowledgable
Andrew Mayes
01:00 25 Aug 25
This place is the best spot in town for all your Hot Tub needs! Kirby was so helpful when I stopped by to inquire about a new hot tub cover. I decided to order a new cover and lifter and got it in 7 weeks! Getting these things made takes a little bit of time as they are custom to your hot tub. Got it installed in no time and now Im enjoying a beautiful high quality cover made right here in Canada! I highly recommend stopping at World of Hot Tubs Guelph if your looking for supplies, covers, accessories or a new hot tub! They have it all!
Suzanne Riddell
17:30 14 Aug 25
The hot tub is beautiful! The removal of our old tub wasn't easy, and they figured it out quickly. The installation of the new tub was also quick and easy. Plus the guys are really nice! Hopefully we're in it tonight!
Hannah Mercer
19:50 18 Jul 25
every time i go in here, these people are so unbelievably nice and helpful!! i’ve had parts fixed here, come here for all my hot tub stuff and they’ve always help me find exactly what i need and been so accommodating!also have a pretty sick lego collection in the office😎thank you all so much for all you do!
Steven M
16:47 10 Jul 25
Very good experience. Thanks for all of your help.
Adam Drury
17:16 25 Jun 25
The folks at World of Hot Tubs were awesome from start to finish. The sales team did a great job keeping me updated, and the install was seamless. They were patient with all of my questions about water chemistry, and left me feeling confident with my new tub. Thanks to everyone!
Your average Canuck
20:27 14 Jun 25
Kirby in sales and the install team including Simon were terrific. We love our PnP. Viking spa.
Jeff Mcmullen
14:38 12 Jun 25
Amazing service and experience from start to finish. Very knowledgable staff helped walk us throw everything with our new tub.Highly recommend world of hot tubs if you’re looking for a hot tub.Thank you again
Tammy Wrice-Paetkau
14:52 11 Jun 25
Wonderful customer service we love our hot tub and highly recommend these guys hands down.
Tanya Beliski Grime
16:27 28 May 25
Chris Sanelli
21:59 09 May 25
We had been struggling with our hot tub throwing HH codes. In the fall we decided to just drain it for the winter to avoid frozen pipes as the HH code shuts the pump and heater off. In the spring I did as much troubleshooting as I could with Tom's kind and free advice. Finally, Tom suggested a service call. A loose wire was found in just a few moments. A new heater element was installed under warranty and the tub was quickly filled back up to test for leaks. All this was done in about an hour. We are very happy with the quality of the service. It did throw an HH code shortly after start-up. I turned the spa off at the main panel and it started up right away. At 3 a.m. it was not running on a "dy" code. This is air in the heater tube. It started it up and no codessince then. Highly recommend WOHT service department.
Tara Morin
16:40 09 May 25
Amazing delivery of hottub!!! The whole crew at World of Hot Tubs are really easy and fun and professional! The inspectors even liked the crew today ❤️
Dan Luzi
18:46 02 May 25
Tim Ziegler
16:51 11 Apr 25
Bought a new Viking hot tub from world of Hot Tubs. Awesome experience from start to finish. Owners are great and Installers are the best. Thank you. Tim and Sue Ziegler
Livio Versolatto
20:54 28 Mar 25
Extremely pleased with the service team at World of Hot Tubs in Guelph. They addressed our concern quickly and efficiently. Due to the severity of the issue , they replaced our unit under warranty without concern. Our new Bullfrog A series hot tub has an upgraded control interface. Special mention to Tom (service manager) who treated us very well. Tom is very knowledgeable and has excellent people skills. I highly recommend World of Hot Tubs in Guelph to anyone looking for a new hot tub.
Glenn Zavitz
22:11 21 Feb 25
Called 1 day, Simon and Tom came out the next day and replaced a 2 yr old Jacuzzi heater element…quick, easy and awesome service/price. Couldn’t be happier and will use them again and again(Kirby too!!)
Doll Haus Events
18:57 29 Jan 25
Called world of hot tubs when I was having an issue. The people who sold me the hot tubs couldn’t come and look at it for 10 days. World of hot tubs came out the same day within three hours to diagnose my problem
Dave .L
18:10 13 Dec 24
The team was professional and accommodating throughout the entire purchase. We’re very happy with the end product.
Willow Hack
18:34 07 Dec 24
We had a great experience. From the bangers playing in the background in the store, to the the amazing, and very knowledgeable staff. We are so happy with our hot tub.
sean curtis
15:48 04 Dec 24
Great, friendly guys! Great experience!
Armin Rahbari
19:56 20 Nov 24
Just had Tom and Andy by. They were very familair with the hot tub and the issue i was having. In and out within an hour and it looks like the problem is fixed now. No hidden fee or extra charges. Great experience and I would highly recommend!
Brian Brubacher
17:01 15 Nov 24
Amazing customer service! Thanks Kirby for whipping my list of hot tub chemicals together so quickly and energetically, it was a day brightener 😁
Jessie Sloot
17:37 13 Nov 24
Excellent service! Polite and very knowledgeable!
Debra Kent
20:16 09 Nov 24
Amazingly knowledgeable and friendly staff! Extremely happy with our experience and our new Viking hot tub! Special thanks to Kirby. She is fast, efficient, and funny 😁
Adrian Lawson
19:19 30 Oct 24
Had a very old hot tub from another store, which unfortunately couldn’t be serviced. Our positive experience with the service team made us comfortable buying new one from World of Hot Tubs, and the rest of the purchase and installation experience was great also. Looking forward to enjoying our new hot tub!
Mr. Ed D.
20:17 23 Jul 24
If you are new or experienced hot tub/ spa owner you still need to visit this place. I had issues and imbalance with my water, went to this place and they really helped me a lot. The knowledge and the friendliness of these people working there are amazing. I highly recommend this place to anyone and everyone.
ashton kemper
18:47 30 May 24
I can’t say enough wonderful things about world of hot tubs. Employees are more than helpful, kind, extremely knowledgeable, and amazing customer service! Their owners go above and beyond for their customers, I will forever be a world of hot tubs customer!
Kirsten Munro
14:20 25 May 24
I can’t say enough wonderful things about my experience at world of hot tubs and the team working there. Beyond helpful and kind, extremely knowledgeable, going above and beyond consistently. I am a forever customer and will continue to recommend this company and its people to everyone I can!
Tristan Henderson
03:44 04 May 24
Bunch of beauty's. Dan was over and fixed our heating element quickly and diligently. He literally found the problem in 4 minutes. The people here are extremely knowledgeable, and know their trade. Expect to wait a few days for a service call during busy season, but keep in mind a small business is limited to the resources they have available. It's always been worth the wait, and I love dealing with these kind folks. Thank you guys.
Evan Dearle
16:38 18 Apr 24
Andrew Bishop
19:32 05 Feb 24
Tom From Parts/Service is the best! Thanks Tom!
Jennifer G
18:26 02 Nov 23
UPDATE (Nov 2/23). I still obtain my supplies from WOHT and the new owners still honour the previous owners customer discount. So today I picked up the tube water drainer gizmo and let me tell you, I should have bought this ages ago! Although my tub is easy to drain, the panel, where we have the tub situated can be a bit of a nuisance. It took less than 20mins to fully drain with this gizmo drainer thing and it suctioned out all the little pebbles at the bottom too. Another plus is the hose is long enough to drain away from house and a controlled drain so I highly recommend for any hot tub. Well worth the price. And lastly the service as always was great! Keep up the good work!ORIGINAL POST:If I could give a rating of 100 out of 5 I would!I would definitely buy from them again and I have no hesitancy in recommending to friends, family or anyone looking for a hot tub, service and after-purchase product sales.We’re new to hot tubs so I did the research on where to purchase and landed on World of Hot Tubs Guelph (WOHT). Even during the pandemic and the excessive demand for hot tubs, they were great. Chantelle was amazing on explaining things and we landed on the basic DreamMaker EZ Spa as a starter.When it arrived in stock, we weren’t quite ready and again, they were amazingly accommodating and together we found a mutually agreeable date to install.The installation was seamless. The crew were polite, professional and clearly enjoyed their job. They filled it, got the chemicals in and gave us a tutorial to keep it running smoothly. We’ve followed their guidance and it’s been wonderful to use and not complicated to keep clean.It’s a small but practical tub which is exactly what we were looking for. Thanks to Chantelle, Christian, Dan, Tom and everyone at WOHT, they made our experience a very pleasant one. For a very small group of staff, they take on many roles and really go out of their way to help their customers. That’s rare these days and totally appreciated.Thanks WOHT for exceeding my expectations and making my husband’s gift to him for his tired muscles and back very happy. Count on us to return when we’re ready to graduate up!
Krista Hilferink
02:35 13 Aug 23
Great people! Love supporting a local family business!
Sean Paulseth
18:00 23 Apr 23
Awesome service and great people.
Eric Perreault
20:44 24 Mar 23
L Kelly
18:35 18 Nov 22
Very impressed by Dill who arranged our service appointment - efficient and helpful. Thanks!
Luis
10:35 25 Oct 22
Great service and selection. Good prices and really honest people. You never feel like with other hot tub dealers that just want your money. They are legitimately interested in your satisfaction.
Susan Rosenthal
20:05 31 Aug 22
I bought a new spa at World of Hot Tubs, and I couldn't ask for better or more knowledgeable service. Highly recommended!
Steve Mcgill
23:05 25 May 22
Very knowledgeable and friendly
Michael St.Germain
20:36 26 Mar 22
Great service and very friendly owners. The hot tubs are very well priced and equipped. I would definitely recommend them for your hot tub purchase.
Andrew Broome
22:18 02 Dec 21
Peter R
18:44 29 Oct 21
Wonderful sales and service from these folks. Highly recommended!
Matt Bebenek
21:58 11 Mar 21
Connie Smith
23:35 30 Nov 20
Thanks to the team at world of hot tubs for such a quick and efficient service call on our hot tub last week. We always appreciate your excellent customer service and expertise. I would totally recommend them to anyone looking for a hot tub!
Dave Kelloway
20:52 03 Nov 20
Nice place, friendly staff and cat.
Mark McMullen
16:30 01 Nov 20
Great place to buy your next hot tub and to get all your supplies to maintain your existing one. Service with a smile! Thanks team.
Jack Ninaber
20:34 19 Oct 20
I purchased my hot tub here. They have fantastic service, Christian is great, super experience!
Jeff Viveiros
18:32 06 Sep 20
Very happy with the decision to buy from World of hot tubs. Christian and Tom are awesome to deal with. Very trustworthy and they deliver on what they promise. We got the hot tub delivered earlier than expected. They help you understand how to take care of your tub and are glad to answer all your questions. Great service after the sale. Great guys. Would highly recommend. Loving the tub!
Luca D'Andrea
17:59 25 Aug 20
Dan B
21:32 20 Jul 20
Service is number one thing I look for and Tom from World of Hot Tubs is outstanding at providing it. I came in the the other day looking for some parts for a waterfall valve that was leaking and he walked me through the process of replacing them. Thanks again Tom.
Adrienne N Schmidt Checkley
22:37 03 Jul 20
Amazing service
Doug P
16:41 25 Jun 20
Jason
02:38 22 May 20
Dave Earley
19:09 20 May 20
The guys were very patient with us, going in and out multiple times over the last year. Once we decided on the model we wanted, it was nothing but great service from start to finish. Working with us through the pandemic, they were always helpful!!!Highly recommend these guys when searching for a hot tub!!! Installation was fun yet professional!!
Don Grainger
14:10 31 Mar 20
Jennie
01:30 16 Feb 20
David Giacomazzi
15:29 08 Feb 20
Fantastic Customer service. Although the spa we chose ended up having some factory defects the crew at world of hot tubs were there to support us the entire time. We are so glad we chose to make our purchase with this fantastic team. If your going to invest in a spa this is the team you want to do it with.
judy
23:44 03 Dec 19
Exceptional knowledge and great product. But they shine in their post-sale support!! Well earned reputation deserving of 5⭐
Paul MacEachern
13:51 02 Dec 19
Great people and great service!
Katrina Madill
14:27 20 Oct 19
My hottub was purchased in summer time and it’s the best decision I’ve ever made. Thankyou! The staff and service at World of Hottub was amazing. Making my choice of tub a very easy decision! I have never experienced such amazing customer service before in any retail location. Point of sale, delivery and maintenance of my tub has been only a positive experience.
Rob Kowalski
16:07 24 Sep 19
It was a pleasure working with Christian and Tom. They went above and beyond for us. They are very knowledgeable about the products they sell and made my experience very easy and enjoyable.Thanks again for everything!!
Jeff H
16:56 17 Sep 19
I shopped around a lot when looking for a hot tub, and decided to purchase from world of hot tubs. I am so glad I did. They sell a high end quality product and have the BEST customer service and knowledge to go along with it. Everything from water chemistry help to speedy service and repair jobs, these guys know what they are doing. NO BS. Not to mention they are amazing, friendly people to even just pop in and chat with.Keep It Up!!
Judy Baker-Campbell
14:10 09 Sep 19
World of Hot Tubs did a fantastic job for us! They went way beyond the call of duty in helping source the various trades people we needed to get our pad laid and electrical work organized to accommodate the project. They installed on time according to the tight schedule we requested. They have been both responsive and helpful all the way along. I would highly recommend them.
Jeff Chapman
16:43 30 Aug 19
Great customer service!
Colin Wyndham
15:46 20 Aug 19
Their crew helped me remove an old hot tub from my backyard. Fit me in to their busy schedule the next day! Professional and obviously experienced, they we're quick to call back and showed up when they said they would.Thanks again!
Steve Leachman
20:22 08 Aug 19
Being a hot tub owner for over 35 years I realize that Buying a hot tub is more than just buying a tub.Installation and service knowledge are very important to ensure technical and product support as your tub ages and needs servicing. The World of Hot Tubs ownership and staff are directly involved in providing full product support and timely service to their customers.
Karen Baird
20:03 24 Jul 19
Last week our hot tub, purchased at World of Hot Tubs, was installed and we are loving it! The delivery date was exactly what we requested and the hot tub was installed seamlessly. I really appreciated the extra care that was taken to help a hot tub rookie understand how to control the jets and how to maintain the water clarity. In addition, Tom also trimmed the sheet of pink insulation that we had placed under the tub while we were waiting for the hot tub to fill. How helpful! There was one small problem with a pillow stud which was dealt with very quickly and efficiently. What GREAT service. Thank you!
Dennis King
17:59 19 Jul 19
Thanks for making the warranty repair of our hot tub LCD today easy without any hassle whatsoever - friendly, knowledgeable service. It's after the purchase that the true colours of a company become clear. They follow through and do what they said they would. Great customer service!
Lorraine Lansing
14:17 17 Jul 19
Too bad we can't give more than 5 stars...We purchased our hot tub from World of Hot Tubs in 2011, and have experienced nothing but amazing service ever since. The installation of our hot tub in the spot we needed it in our yard was very tricky, and they placed it perfectly. Every interaction since then has been a pleasant experience with friendly, professional, and knowledgeable service from everyone we have dealt with. Prices are very fair (we have checked a few times just for comparison, and always purchased from World of Hot Tubs). Recently we had an issue with the control panel, and Christian and Tom went way above and beyond to help us deal with the issue.Wouldn't go anywhere else!
Dave Ward
16:13 05 Jul 19
Bought a used hot tub from the team at world of hot tubs and very very pleased great delivery and setup and been treated very well. Would recommend them anytime.
Maureen Martin
23:42 12 Oct 18
Very happy with the hot tub, service, advice. The owners are really good people.
Evan McLeod
21:52 13 Sep 18
Haven’t even purchased anything yet and already experienced the best customer service! We most certainly are changing our chemical/anything else we need supplier! Keep it up, the world needs more ethical companies like this!
Jen Bebenek
17:01 11 Aug 18
Staff is very nice, helpful, and knowledgeable. I enjoy going to get all of my hot tub needs there just for the friendly atmosphere.
Gloria Gonzalez
00:03 01 Aug 18
I would not go to any other place to buy my next hot tub. I bought a simple plug and play used hot tub and they treated me like I had bought the most expensive model in the store. Christian, Tom and all the team are amazing. I keep going back to the store to buy the chemicals and test my water because it is always a pleasure to be welcome back as a friend that they know by name. I won't lie, petting Christian's gorgeous cat is the best part 😉
Jayson Sureshkumar
15:44 13 Jul 18
Owners are amazing people! Product is great and is displayed in a beautiful show room!
Marc Austin
20:41 21 Oct 17
We recently purchased a refurbished spa but they treated us as if we had bought a brand new one. Both pre and post-sale service was excellent and they went above and beyond to make sure we were taken care of. Will definitely go back when it’s time to upgrade. Christian, Tom and the team are extremely knowledgeable and professional. Don’t waste your time going anywhere else.Marc and Leslie Austin
Alex Galvez
17:43 13 May 17
Best for hot tubs. Christian is cool.
Jeff Moisan
11:27 19 Apr 17
Thank you to the entire crew at World of Hot Tubs in Guelph! We just purchased a hot tub there, and are thrilled with the tub, but most of all the service. This company was referred to me by two close friends, and they didn't disappoint. They took the time to educate me about hot tubs, and help my wife and I decide what was best for us. They went above and beyond with the install and setup of the tub, despite unfavourable weather conditions, and rearranged their schedules on short notice to get us up and running before a weekend. I will be recommending World of Hot Tubs to all of my friends, family members, and clients. Thanks guys!!!
Kassie Souva
15:30 28 Dec 16
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In emergencies, please call 519 341 7727 or email service@worldofhottubs.com

Service Calls

Winterizations

Get in Touch

Sales Email:

sales@worldofhottubs.com

Service Email:

service@worldofhottubs.com

Service Email:

service@worldofhottubs.com

Location

415 Woodlawn Road, West, Guelph, ON, N1H 7M1

Store Hours

Sun – Closed
Mon – Closed
Tues – 10-6
Wed – 10-4
Thurs – 10-6
Fri – 10-4
Sat – 10-3

Sunday and Monday, we offer hot tub shopping by appointment only. Please text/call 519-830-8225 or email sales@worldofhottubs.com to book a sales appointment.

Financing

In emergencies, please call 519 341 7727 or email service@worldofhottubs.com

Service Calls

Winterizations

Get in Touch

Sales Email:

sales@worldofhottubs.com Service Email: service@worldofhottubs.com

Service Email:

service@worldofhottubs.com

Location

415 Woodlawn Road, West, Guelph, ON, N1H 7M1

Store Hours

Sun – Closed Mon – Closed Tues – 10-6 Wed – 10-4 Thurs – 10-6 Fri – 10-4 Sat – 10-3

Sunday and Monday, we offer hot tub shopping by appointment only. Please text/call 519-830-8225 or email sales@worldofhottubs.com to book a sales appointment.

Financing

sales@worldofhottubs.com

Service Email:

service@worldofhottubs.com

Sun – Closed
Mon – Closed
Tues – 10-6
Wed – 10-4
Thurs – 10-6
Fri – 10-4
Sat – 10-3